Start a Career with RMB Environmental Laboratories, INC

RMB ENVIRONMENTAL LABORATORIES

JOB DESCRIPTION

Project Manager

DEPARTMENT:

Laboratory

EXEMPTION STATUS:

Exempt

REPORTS TO:

Director of Client Services

COMPENSATION

DOQ

DATE PREPARED:

2/12/2025

LOCATION

Virginia MN

POSITION SUMMARY

As a Project Manager at RMB Environmental Laboratories, you will play a crucial role in overseeing and managing projects from inception to completion. You will work closely with clients and laboratory staff to ensure projects are executed efficiently, accurately, and in compliance with all relevant regulations and guidelines. This position requires strong attention to detail, technical knowledge, and a commitment to delivering exceptional service to our clients.

DUTIES & RESPONSIBILITIES

• Act as the primary point of contact for clients for project updates, issues, deliverables, and scope changes in an effective manner.
• Work with Account Executive(s) on quoting and scope of work documentation.
• Assist with on-boarding new clients and responsible for client setup in Laboratory Information Management System (LIMS).
• Communicates laboratory capabilities to clients and RMB sales personnel.
• Communicates client project scope and schedule to laboratory operations staff and management.
• Provides sample login review for all client projects, changes to existing logins, updates to special information/notes in LIMS and to operations staff and management.
• Responsible for entry, review, and maintenance of project documentation (QAPP, permits, Scope of Work, and purchase/task orders).
• Assist with answering phones, customer inquiries, and advanced client questions.
• Responsible for Peer review of Chain of Custody (COC), scanning and final handling.
• Communicates and prepares Electronic Data Deliverables (EDDs) as required by the client.
• Initiates project kick-off meetings/conference calls as needed.
• Responsible for final report review, including special handling requirements as determined by client.
• Monitors client project Turn Around Time (TAT) requirements and works with laboratory operations to meet client requirements.
• Provides final completed report/EDD to client via the client required model (email, hardcopy, etc.)
• Prepares, reviews, and submits invoices to clients for all project related activities including special client requirements.
• Builds and maintains strong relationships with clients by providing exceptional service and addressing client needs.
• Follows RMB policies and standard operating procedures (SOPs).
• Other duties as assigned.

EDUCATION & EXPERIENCE

The type of formal education and type/amount of experience that would typically be needed to successfully perform in the position.

• BS/BA in Chemistry or related science helpful but not required, (four years of related experience may substitute for a degree).
• Prefer two years’ experience in an analytical laboratory setting, or environmental field with direct experience working with testing laboratories.
• Preference given to experience in laboratory customer support.
• Preference given to experience working with Promium Element LIMS.

KNOWLEDGE, SKILLS & ABILITIES

• Be self-motivated and able to work independently.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Strong interpersonal, communication and problem-solving skills.
• Enthusiasm for learning and a willingness to be trained.
• Ability to work as part of a team and follow guidance from experienced colleagues.
• Familiar with Microsoft Office.
• Understands/familiar with LIMS.
• Establish effective working relations with management, coworkers, and clients.
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decision and/or recommendations.
• Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations which require a high degree of sensitivity, tack, and diplomacy.
• An ability to plan, organize and prioritize work.

WORKING CONDITIONS

• The environment in which the position routinely functions is an office setting.
• Limited exposure to hazardous chemicals
• Continuous: use of dominant hand. Frequent: sitting, repetitive use of hands to operate computers, printers, copiers. Occasional: walking, standing, bending and twisting of neck, bending and twisting of waist, use of feet to operate lab equipment, and lifting and carrying objects weighing up to 30 pounds.

EEO Statement

RMB Environmental Laboratory is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.